Light a man on fire and he’ll be warm for the rest of his life.

How you pick me up when I’m down!

Good job Sir Mike.

I recently switched service providers for my cellular service. I left a 4 year stint with Sprint to join-up with T-Mobile. I say stint because it literally felt like jail time just waiting to get out of any type of binding agreement with them. There were two times that I had to call and threaten a lawsuit because they renewed my contract without any initiation on my part.

So what?

Sprint couldn’t care less about their customers. Their business model demonstrates this apathy.

Case in point: My wife’s phone was stolen, we had to wait till the following day to report it because it was after business hours. Not only did we wait till the following day, but we waited more than 45 minutes the following day to even speak with someone to report the theft.

Second case in point: To cancel my service with Sprint I was transfered 3 times over a period of an hour and 12 minutes (as counted by my Nokia phone). When asked by all of the service reps why I was canceling my service I stated that my customer service experience was atrocious. When I explained to them what had happened in the past they all discounted my experience and wrote it off to a fluke.

“But all Cellular Providers are alike!” You are yelling at the screen as you read this. No, they are not.

The night before the 1 hour and 12 minute marathon with Sprint I changed the Internet service on my new T-Mobile phone at ONE O’CLOCK IN THE MORNING.

That isn’t even the best part!

When I called they said that the wait time was 6 minutes and their automated service asked me to put in a phone number TO CALL ME BACK WHEN MY WAIT WAS UP!! As promised, 6 minutes later they called my wife’s new T-Mobile phone and I changed my plan and they answered some questions that I had about my new service.

There is the Difference. I now proudly pay 7 dollars more a month for a service that will treat me like a person, respect my time, and will offer to convenience me in any way that their customer service policies will allow; not a cash cow that is just waiting to get bullied around just because I have a service agreement with them.

I recognize that I have only been with T-Mobile customer for 3 months now but if their service now is the same service that I will receive 2 years from now I don’t see myself changing providers again.

I’m new to the world of the “crackberry” users, however while paroosing the interwebs I came across the blackberryforums.com and found out that last week T-Mobil released a new operating system for the 8100.

Drum roll……….

“This software includes:

-Redesigned Application list that is displayed when you press the Menu key from the Home screen.

-Improved quality and reliability of the audio experience during phone calls.

-Improved two-way audio experience.

-Ability to use t-zones browser, Instant Messaging and Picture Messaging for all customers (additional charges may apply).

-Improved persistence of Call Logs and Messages.

-Ability to use t-zones browser, Instant Messaging and Picture Messaging for all customers (additional charges may apply)

-Improved consistent behavior of the ABC indicator.

-Improved stability when using a Bluetooth headset.

-Improved reliability of myFaves icon appearance.

-Improved reliability of keyboard lock feature.

-Daylight Savings Time Patch Integration.

NOTE: While updating the software on your Handheld, be sure to select the option to back up and restore data on your device, to preserve your information that’s already on the device.” – tmobile.com

You can get the full PC suite here, but from what I understand their desktop management software needs an update. Someone on the forum recommends getting the app from here.

You can get install instructions here. I really recommend this forum. In the two weeks that I’ve owned my Pearl I have learned tunz from it.

P.S. Unstated above- the new OS now supports 4gb micro sd cards!!!!

This is my younger brother Danno.

He just had is wisdom teeth removed.

Interestingly, they nicked an artery in his mouth and he ended up bleeding at my parents house till he went blind. The rushed him back to the Oral Surgeon who did the work and the office had my parents pay to fix the damage. Thats what I said- they made my parents pay for it. BTW- he no longer has feeling in part of his chin and they don’t believe that he will ever get it back.

Sometimes it makes me sick to say that I work in this industry.

Mc and I went to this cool park just outside of Rexburg.

P.S. Yes, the name of the park is Bever Dick.