The DifferenceFiled Under: Rant
I recently switched service providers for my cellular service. I left a 4 year stint with Sprint to join-up with T-Mobile. I say stint because it literally felt like jail time just waiting to get out of any type of binding agreement with them. There were two times that I had to call and threaten a lawsuit because they renewed my contract without any initiation on my part.
So what?
Sprint couldn’t care less about their customers. Their business model demonstrates this apathy.
Case in point: My wife’s phone was stolen, we had to wait till the following day to report it because it was after business hours. Not only did we wait till the following day, but we waited more than 45 minutes the following day to even speak with someone to report the theft.
Second case in point: To cancel my service with Sprint I was transfered 3 times over a period of an hour and 12 minutes (as counted by my Nokia phone). When asked by all of the service reps why I was canceling my service I stated that my customer service experience was atrocious. When I explained to them what had happened in the past they all discounted my experience and wrote it off to a fluke.
“But all Cellular Providers are alike!” You are yelling at the screen as you read this. No, they are not.
The night before the 1 hour and 12 minute marathon with Sprint I changed the Internet service on my new T-Mobile phone at ONE O’CLOCK IN THE MORNING.
That isn’t even the best part!
When I called they said that the wait time was 6 minutes and their automated service asked me to put in a phone number TO CALL ME BACK WHEN MY WAIT WAS UP!! As promised, 6 minutes later they called my wife’s new T-Mobile phone and I changed my plan and they answered some questions that I had about my new service.
There is the Difference. I now proudly pay 7 dollars more a month for a service that will treat me like a person, respect my time, and will offer to convenience me in any way that their customer service policies will allow; not a cash cow that is just waiting to get bullied around just because I have a service agreement with them.
I recognize that I have only been with T-Mobile customer for 3 months now but if their service now is the same service that I will receive 2 years from now I don’t see myself changing providers again.
- Permalink
- skivy
- 6 Oct 2007 11:08 AM
- Comments (4)
October 6th, 2007 at 2:59 pm
[...] Media Buyer wrote an interesting post today onHere’s a quick excerptI left a 4 year stint with Sprint to join-up with T-Mobile. … Case in point: My wife’s phone was stolen, we had to wait till the following day to report it because it was after business hours….As promised, 6 minutes later they called my wife’s new T-Mobile phone and I changed my plan and they answered some questions that I had about my new service. There is the Difference….The night before the 1 hour and 12 minute marathon with Sprint I changed the Internet service on my new T-Mobile phone at ONE O’C LOCK IN THE MORNING. That isn’t even the best part!… [...]
October 9th, 2007 at 4:05 am
I feel your pain. All cell providers are definitely NOT alike. I’ve had three now in my years of service, and from your info if I ever switch it will be to T-Mobile. Currently I’m at least not disgusted with Verizon, so I’ll probably stay there for awhile.
Now, if only T-Mobile had the iPhone . . .
October 19th, 2007 at 9:33 am
I’ve had a very good exprience with T-Moblie over the years as well!
July 31st, 2008 at 8:40 pm
[...] right boys and girls. I purchased an iPhone. But, being on T-mobile (and not wanting to weasel out of my contract anytime soon) I had to go for a frist generation. Hey lets face it, I’m not made of money. I have had the [...]